client: "You guys failed to send me the confirmation by e-mail!"
call-center: "What is your e-mail address?...."
client: "Uh....hot something or other...."

client: "...On the price page it says the price is per person.."
call-center: "Yes...."
client: "Now does that mean the price is per room or per person?"

client: "...What does 'half-board' mean?"
call-center: "That means breakfast and the evening meal are included."
client: "Oh.....so lunch IS included in the price!"

client; "I noticed that some dates on the availability calendar are in red:"
call-center: "..Yes, that means those dates are not available for booking."
client: "Well, does that mean they don't have rooms for those dates?"

client: "Does this hotel have towels in the rooms?"
call-center: "Of course, this is a 4 star hotel."
client: "Well, are there hair dryers in the rooms?"
call-center: "Yes."
client: "And is it near the beach?"
call-center: "It is right on the beach."
client: "Now , tell me, from what floor was the picture of the room on the webpage?"
call-center: "Sorry, we don't know...."
client: "Well, I'm NOT RESERVING with anybody who doesn't know the details of the hotels!!!---click!"