Once you have made your reservation you will receive the confirmation on a secure webpage. You can print a copy of this page, your records by hitting the "PRINT" button.
You will automatically receive a duplicate copy (by E-mail) of your reservation.
GROUP CONDITIONS:
Group bookings have special conditions : an administrative fee of 20 Euros is required. The payment must be made with a credit card before starting the search for Hotels.
RESERVATION MODIFICATIONS:
The correct procedure is as follows:
1. Make a new reservation with your changes
2. In the last part of the reservation form under "Commentary":
Write:
"Please CANCEL my reservation in the name of (name) for ARRIVAL DATE (date) in favor of this reservation."
IBIZA HOTEL BOOKINGS
TEL: +34 971 33 25 51 , FAX: +34 971 33 67 13
IBIZA-HOTELS will make their best effort to MODIFY the reservation and inform you of the
results.
HOW TO USE THE RESERVATION FORM:
Fill out a separate reservation form for each room type /combination of use.
For more then one room of the same type/combination of use please fill in the number of rooms.
Examples:
4 adults want 2 double bedrooms:
Fill out one form: double bedroom / 2 persons / 2 rooms
4 persons want one apartment with 2 bedrooms:
Fill out: 'Apartment for 3-5 persons' / 4 persons / 1 apartment
5 adults want a double and a triple:
Fill out 2 different forms for each room type
(with the comment for the hotel that those 2 reservations belong together)
Family of 5 adults and 1 child want 2 triple rooms:
Please fill out 2 diffent forms
(with the comment, that both reservations belong together):
1 for 3 adults + one for 2 adults + 1 child (see childrens discount)
For specific questions or in case of an incorrect price
combination please contact:
booking@ibiza-hotels.com
TEL: +34 971 33 25 51
Availability check and booking in real time:
We recommend this version, if you wish to check whether the desired accommodation is still vacant for a special date or period or wish an instant price quote calculation and / or wish to make a binding booking of the desired accommodation directly and expect to receive an instant confirmation.
This system is operational 365 days a year and 24 hours a day for you. It offers online information on availability and price quotes and it will give you a confirmation for your booking automatically.
It is especially useful in the case of early bookings...where you know the hotel or apartments are closed in winter ( and most probably the offices as well ), but you need a confirmation now and do not want to wait to find out if someone is answering the e-mail of the hotel.
(It is not yet offered by all hotels in this directory).
PERSONAL CONTACT reservation request:
Use this version, if you have detailed questions and need a non-standard response.
ALTHOUGH the REALTIME version also has a comment or questions input box. But if you still need more information before you can proceed with your booking and want to make a (still noncommittal) reservation request and wish to receive first a detailed quote from us before you can proceed with your booking and have a little time and do not need an instant confirmation of your reservation .
This system requires you to fill out our reservation request form or create a standard e-mail.The hotel is commited to responding to your enquiry with an individual and more detailed e-mail . However......
....... in peak season (from June till September) delays can occur, if the hotel cannot keep pace with all individual responses due to the large number of requests. It can also take somewhat longer, you can also expect delays if your message arrives during vacation close-down in low season
When do I pay for my reservation?
Unlike other booking engines, the INTER-SAT HOTEL BOOKER DOES NOT REQUIRE TO PAY YOUR ENTIRE STAY IN ADVANCE.
Reservations before the date of arrival, can either be paid in full, or can be guaranteed by the payment of a confirmation deposit of 10-40% (depending on the hotel). .
If you have paid the confirmation deposit, the balance will be payable on arrival.
MATHEMATICAL ERRORS:
Like all mathemetical calculations, errors (in pricing) occasionally occur.
In the event of a mathematical error in the calculation of a reservation price, the hotels reserve the right to cancel the reservation in the event the client is not in agreement with the correct price.
Neither the hotel or ibiza-hotels.com shall be held liable for mathematical errors generated by the reservation program, and reserve the right to inform the client of such an event within 48 hours.
When will the money be debited from my card?
The time taken to process and charge your card varies from country to country. It may take up to 5 days for this to show up on your account.
Check In - Check Out
Check-In:
It is standard international procedure for hotel rooms and tourist apartments to be available from 12:00 on the day of arrival.
Check-Out:
12:00 on your day of departure.
What are the Cancellation polices?
If you change or cancel your reservation, you will be charged 10 €.
Note. 10 € will be charged every time you change the reservation.
Eg. If you change your reservation 5 times you will be charged 50 €.
Please note special conditions for group cancellations:
If a group (with more than 15 persons) wants to cancel a reservation it will be charged a 5 % of the total costs of the reservation.
If you are obliged to cancel more than 7 DAYS before your arrival date, all payments will be refunded in full.
Cancellations received less than 7 days before arrival, or no shows, will not be refunded.
ALL CANCELLATIONS MUST BE RECEIVED IN WRITING, BY EMAIL OR FAX.
Please send an EMAIL to booking@ibiza-hotels.com or a FAX to the following number:
0034 971 33 67 13
in which you state the NAME on the reservation, as well as the ARRIVAL DATE. Your cancellation will require written confirmation from us either in the form of an e-mail or a fax.
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